If a renewal charge fails, Truffle does not close your account right away. Your workspace stays fully usable for a 7-day grace period while a warning reminds you to update your billing details. If the payment is still not resolved by the end of that window, the account goes on hold and access is paused until you update your payment method. Your positions and candidate data are kept safe the whole time. Only an Owner or Admin can update billing.
The grace period after a failed payment
When a payment fails, your workspace moves into a grace period. During this time everything keeps working as normal, so a failed charge never interrupts an active hiring process.
Owners and Admins see two reminders while the payment issue is open:
A banner across the top of the app that reads "There's an issue with your payment" with a Update payment method link.
A one-time message that says "We weren't able to charge your payment method. Update your billing details to keep your workspace fully active." It offers Update payment method, Contact support, and I'll do this later.
You can dismiss the message and keep working. The banner stays visible until the payment is resolved. The grace period is 7 days from the first failed charge.
Note: Team members with a Member or Viewer role don't see these reminders. Managing billing is limited to Owners and Admins.
What happens if the grace period ends
If the payment is still unresolved after 7 days, the account moves to an on-hold state and access is paused. Owners and Admins see a full-screen message titled "Your account is on hold" that reads "We weren't able to process your latest payment, and access has been paused."
While the account is on hold:
Your data is safe. Your positions and candidate data stay stored exactly as you left them. Nothing is deleted by a payment hold.
Access is paused. The only pages an Owner or Admin can reach are the billing page (to fix payment) and sign out. Other work in the app is paused until billing is restored.
Members and Viewers see a paused-workspace message telling them to reach out to the workspace Owner or Admin. Their view says the data is safely stored.
To restore access, update your payment method as described below.
How to update your payment method
To update your card, an Owner or Admin opens the billing page and manages the payment details in the secure billing portal.
Sign in to Truffle as an Owner or Admin.
Go to Settings → Billing & Subscriptions. From the payment banner or the on-hold message, click Update payment method or Fix billing to jump straight there.
Click Manage billing info.
In the billing portal that opens, update your card or add a new payment method.
Return to Truffle.
The billing portal is hosted by Truffle's payment provider, Stripe. Enter card details there, not in a chat or email.
How access is restored
Once a charge succeeds on the updated payment method, the account returns to normal automatically. The warning banner and any hold are cleared, and full access resumes.
If you update your card in the billing portal and come straight back, Truffle refreshes your billing state so the banner or hold clears without waiting. If you still see the warning after a successful payment, sign out and back in to force a refresh, or contact support.