For employers wanting to clean up the candidate list on a position.
Truffle doesn't have a self-serve "delete this candidate" button. Candidate records (video responses, transcripts, AI summaries, your team's notes and ratings) are part of the hiring record, and deletions are irreversible. Depending on what you're trying to do, there are three different actions to pick from: Reject to tidy your queue, Close or archive the position to retire it, or request full deletion for compliance reasons.
Pick the action that matches your goal
"I want them out of my For Review queue." Change their status to Reject (or Hold if you might come back to them). They move to the corresponding tab, out of your active queue, but remain viewable. See How do I change multiple candidates at once? for the bulk flow.
"I'm done hiring for this role and want to tidy up." Close the position. All candidates stay attached to it, but the position drops out of your default Positions list once archived. See How do I close or archive a position?.
"I want old candidates purged permanently." This is a support request. Email [email protected] with the position or date range you want cleared. Deletion is irreversible. Support will confirm before running it.
"A candidate asked to be deleted." Also a support request. See Candidate deletion on request below.
Rejection vs. deletion
Rejection is the normal "I've decided against this candidate" action. It keeps the candidate record intact so you can still review their profile, change your mind, or look at them later. That's almost always the right action.
Deletion is permanent erasure (the video, transcript, AI summary, notes, and ratings all go away). You'd use it when:
A candidate requests erasure under a privacy law that gives them that right.
You're retiring very old positions and don't want to keep the associated records.
A candidate was added by mistake (wrong email, test invite, etc.).
Candidate deletion on request
If a candidate contacts you asking to have their Truffle data removed, forward the request to [email protected] with:
The candidate's email address.
The position they applied to.
A brief note that the candidate requested deletion.
Support confirms receipt within one business day and processes the deletion. Once run, the candidate's record is removed from your dashboard; their video, transcript, and any team-review activity tied to them are erased. This does not affect other candidates on the position.
Bulk clearing old candidates
If you want to purge every candidate older than a specific date (for retention policy reasons), email support with the position and date cutoff. Support will run the deletion.
There's no user-initiated bulk delete in the dashboard itself, by design: a single accidental selection could wipe months of review work.
What doesn't delete candidates
Some things that sound like deletion but aren't:
Closing a position. Keeps all candidate records, hides the position from default views.
Archiving a position. Same; removes from counts and the default list but preserves candidate data.
Canceling your subscription. Account becomes read-only for 90 days; all candidate data stays intact. See What happens if I cancel or pause?.
Deleting a position. Not actually supported; positions can only be closed or archived.