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How do I use Truffle with Indeed?

Add your position's import address in Indeed so applicants import and get their invite in Indeed, or point Indeed's Apply button at Truffle.

Truffle connects to Indeed in two ways, and both are set in Indeed's own job settings. Indeed can email each application to your position's Truffle import address, and Truffle imports the applicant and sends their interview invite to them in Indeed. Or Indeed's Apply button can send candidates to your Truffle application link, so they apply in Truffle.


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Send Indeed applications to your Truffle import address

Every position in Truffle has its own import address. Add it to the job in Indeed and every application arrives in Truffle. Truffle's interview invite then reaches the applicant in their Indeed inbox.
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​Important: Add the address in Indeed. Don't forward Indeed's emails yourself. Indeed only delivers Truffle's invites to applicants when the import address is on the job. If you forward Indeed's emails from your own inbox, by hand or with a rule, the applicant still imports, but Indeed won't deliver their invite.

  1. In Truffle, open the position, go to Get candidates, and turn on Auto-import applicants. Copy the import address.

  2. In Indeed, open the job and choose Edit job post → Application method. When you are creating a job, this is the last screen of the Settings section.

  3. Under Application updates and access to candidates on Indeed, click + Add email and paste your Truffle import address.

  4. Tick Send an individual email each time someone applies. This step is required. Without it, Indeed sends summaries instead of individual applications, and nothing imports.

  5. Save the job, then select Confirm.

Indeed then emails your import address an invitation to create an Indeed account. You can ignore it. It has no effect on imports or invites, and Truffle shows it on the Auto-import card so you know it arrived.


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How invites and replies work with Indeed

Most Indeed applicants arrive with an Indeed address, not their personal email. Truffle sends their invite, and any reminders, from your position's import address. That is what lets Indeed deliver it. The message appears in the applicant's Indeed inbox, from your company.
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When an applicant replies, the reply stays in Indeed, in the same conversation. Read and answer it there. Truffle also lists it under Import activity as "Replied in Indeed — read it there".
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If Truffle cannot deliver an invite to an Indeed applicant, it holds the invite back and tells you why. This happens when the import address was not added in Indeed for that job, for example because the application was forwarded. Message the applicant in Indeed, or add their personal email to their profile.


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Get a resume from Indeed applicants

Indeed does not send resumes with its application emails, so ask for one in Truffle. Turn on Resume scoring when you build the position, and candidates add their resume on the last step of their interview. To make the resume required before a candidate can submit, turn on Require a resume to submit next to the resume criteria.
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If a candidate is on their phone and cannot upload a resume right away, Truffle reminds them to add it later.
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Once Truffle has the resume, it saves it to the candidate's profile, scores it against your resume criteria, and picks up any personal email address on it. From then on, Truffle emails the candidate at that personal address.


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Nothing is importing

Open the job in Indeed and check both settings in the steps above. In almost every case, the import address was added but Send an individual email each time someone applies was left unticked.
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Also check Import activity under Get candidates in Truffle. It lists every email your import address received and what happened to it.


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Applicants import, but invites are not going out

The import address is probably not on the job in Indeed. The applications may have been forwarded from an inbox, or the address may have been added to a different job. Add the address to that job using the steps above. Applicants who arrive after that get their invites. For earlier applicants, message them in Indeed or add a personal email to their profile.


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Applicants import without a resume

This is expected, because Indeed does not send resumes. Turn on Resume scoring for the position, and candidates add their resume on the last step of their interview.


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Or redirect the Indeed Apply button to Truffle

Use this if you would rather candidates apply in Truffle directly. When the Apply button goes to Truffle, every candidate applies in one place.

  1. Open Indeed's chat support from your Indeed employer account and ask them to enable Apply on company site for your account. You do not need to share your Truffle link with them.

  2. Once it is enabled, open your job posting in Indeed and edit it.

  3. In the posting's application settings, choose Apply on company site.

  4. Paste your Truffle application link as the apply URL, then save.

The Apply button now sends candidates straight to your Truffle interview.
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To find your Truffle application link, see How do I invite candidates to my position?.


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Fallback: add your Truffle link to the description

Use this only if Indeed will not enable Apply on company site for your account.

  1. Open the position in Truffle.

  2. Go to Step 4: Review and activate, or open an active position and click the Review section.

  3. Find Post on Job Boards and click Copy Full Job Description.

  4. In Indeed, paste the block into the job description field.

Note: With this fallback, Indeed's Apply button still collects applications on Indeed, so your applications split across both places. Applicants who apply on Indeed still import and get their invite in Indeed, as long as the import address is set up on the job.


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If Indeed asks for an application email

Some Indeed posting flows offer only an application email, not a URL. Enter your Truffle import address there, then finish the individual-email setup from the steps above.


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