On day 7 of your trial, Truffle prompts you to pick a plan from Settings → Billing & Subscriptions. If you subscribe, full access continues. Your trial positions, candidates, and configuration carry straight into the paid plan with no re-setup. If you don't, the workspace locks: when you sign in, Truffle shows an upgrade screen instead of your dashboard, and the rest of the app is paused until you subscribe. Your data is preserved for 90 days, so if you come back later and subscribe, everything restores.
Before day 7
Starting at day 5 you'll see in-app prompts showing the trial countdown. Use the remaining days to (1) take the demo interview to see the candidate side, (2) publish at least one real position, and (3) invite a few candidates so you can evaluate the review experience. The trial includes 30 credits, enough to screen a real mix of resumes, interviews, and assessments and form a judgment without needing a paid plan.
Day 7: subscribe or don't
The trial ends at the 7-day mark. You'll be shown the Pick a plan screen.
If you subscribe to any plan, full access continues. The position you built during the trial stays live, the candidates you invited still work their way through, and your assessments and branding persist. Your plan's monthly credit pool starts right away. See What plans does Truffle offer and how does billing work?.
If you don't subscribe, the workspace locks (described below).
What the locked workspace looks like
The app is paused. When you sign in, Truffle shows an upgrade screen instead of your dashboard. Owners and Admins see a Pick a plan prompt with an Upgrade Now button; other teammates see an "Access paused for this workspace" message saying the workspace is currently inactive.
You can't use the product until you subscribe. Creating positions, inviting candidates, and reviewing are all unavailable while the workspace is locked. Only the billing and upgrade path is reachable.
Your trial invite links stop working. Candidates who click them see a "This interview is no longer accepting candidates" message. Any candidate who had already completed is kept and reappears once you subscribe.
Teammates see the same locked state. Only an Owner or Admin can subscribe to restore access.
Coming back
Your data is preserved for 90 days from the end of your trial. Within that window, subscribing to any plan restores full access. You pick up exactly where you left off with no re-setup. After 90 days, the account data is deleted.
Sign in to Truffle.
Go to Settings → Billing & Subscriptions.
Pick a plan and billing cadence, or book a call for Custom pricing.
Enter payment details.
Confirm. Access restores immediately.
If the upgrade flow doesn't work
A few employers hit issues trying to upgrade at the end of their trial. The most common are payment method rejected, card verification failing, or the Upgrade button not opening the payment page.
Try a different browser. A browser extension (ad-blocker, privacy blocker) can interfere with the Stripe checkout. Incognito mode in Chrome/Safari bypasses most extensions.
Try a different card. Your bank may flag an international SaaS charge. A different card or a virtual card (Privacy.com, Revolut, etc.) often works.
If the page doesn't open at all, email [email protected] with the position and the account email. Support can manually process the upgrade and confirm via email.