For candidates who can open the interview but see no questions, or whose interview won't finish loading.
If you've reached your interview but the questions aren't appearing — or the page is stuck loading — it's almost always a temporary loading or browser issue rather than a problem with your interview. Your progress is saved, so the steps below are safe to try.
Quick fixes to try first
Refresh the page — press
Cmd + R(Mac) orCtrl + R(Windows) and give it a moment to load fully.Check your internet — open a new tab and load any website to confirm you're online; a weak connection can leave the page half-loaded.
Wait a few seconds — interview content can take a moment to appear on a slower connection.
Clear your cache or try a clean window
Outdated browser data is a common cause of a page that won't load properly:
Open the interview in an incognito/private window and sign back in with the same email.
Or clear your browser's cache and cookies, then reopen the interview link.
Try a supported browser or device
Switch to the latest Chrome or Safari if you're using something else.
Disable VPNs and strict privacy or ad-blocking extensions temporarily — they can stop interview content from loading.
Switch devices — your progress is saved, so you can reopen the same link on another computer or phone using the same email address.
Still not loading?
If the questions still won't appear after trying these, reach us using the chat icon in the bottom-right corner of the page. Let us know your device, browser, the employer's name, and what you see on screen, and we'll look into it.