For employers signing in to the Truffle app.
Truffle supports three sign-in methods: password, Google, and a one-time email code. All three are available to every account; pick whichever works for you at the moment. To sign in, go to the Truffle login page, enter your work email, and choose the method you want.
Sign in with a password
To sign in with a password, enter your email and the password you set when you registered, then click Log In.
Go to the Truffle login page.
Enter your work email address.
Enter your password.
Click Log In.
If you've forgotten your password, click Forgot your password? below the password field. Truffle emails you a reset link; the link stays valid for 10 minutes.
Sign in with Google
Click Sign in with Google on the login page and authorize Truffle to access your Google account. Google sign-in works on every account, and you don't have to enable it anywhere.
If you originally registered with a different method, Google sign-in still works as long as your Google email matches your Truffle account email.
Sign in with a one-time email code
A one-time code lets you sign in without entering a password. Enter your email, click Email me a code instead, and Truffle emails a 6-digit code that's valid for 10 minutes.
Go to the Truffle login page.
Enter your work email address.
Click Email me a code instead below the password field.
Check your inbox for the email titled Your login code.
Enter the six digits and click Continue.
The code expires after 10 minutes. If yours expires or doesn't arrive, wait 30 seconds and click Resend code. To go back to password sign-in, click Use password instead.
Change your password while signed in
To change your password while you're signed in, go to Settings → Security Settings.
Click the settings icon in the sidebar.
Open the Security Settings tab.
Enter your current password, then your new password twice.
Click Save.
New passwords must be at least 8 characters and include at least one uppercase letter, one lowercase letter, one number, and one special character.
If the code or reset email doesn't arrive
Check your spam or junk folder.
Make sure the email you entered exactly matches the one on your Truffle account.
Wait 30 seconds and click Resend code (or request another reset email).
Still stuck? Try a different sign-in method. If that also fails, contact support.
Troubleshooting: I get signed out constantly
If you're typing your password multiple times a day, the usual suspects are browser settings, not Truffle.
Cookies blocked. Truffle needs third-party cookies from
<i>.hiretruffle.comand</i>.intercom.com(for the help widget). Private/strict browser modes or tracking-protection extensions can block them."Clear cookies on close" browser setting. Check your browser's privacy settings. Some browsers are configured to wipe cookies on every close, which signs you out.
Signing in across multiple browsers or profiles. Signing in on a second browser or Chrome profile can invalidate the first session. Stick to one browser profile for day-to-day work.
Incognito/private mode. By design, private windows don't persist sessions. Signing in there means signing in every session.
Troubleshooting: reset email isn't arriving
Corporate spam filter. The most common cause. Ask IT to allow-list
@hiretruffle.comin your email filters. Reset emails are triggered instantly from Truffle; if they don't arrive within a minute, they're being blocked upstream.Typo in the email address on the login page. Password resets go to the email you type, verified against an account. If you mistype, the email goes nowhere. Double-check for common typos like
.convs.com.Account is under a different email than you think. If your company signed you up at
[email protected]but you usually use[email protected], request the reset at the company email. Not sure which email is on the account? Ask your account owner.The link in the email opens but doesn't let you reset. Reset links expire after 10 minutes. Request a fresh one.
If you've exhausted the above and still can't sign in, email [email protected] from any email address. Include the account email you're trying to recover, and support can verify your identity and issue a one-time login code manually.