You can customize the emails Truffle sends to candidates for each position. Edit the message body, add personalized details with merge tags, and set your own sender name and title.
This feature is available on paid plans.
What you can customize
Truffle sends four types of candidate emails. You can customize each one independently:
Invitation — sent when you invite a candidate to interview
24-hour reminder — sent if a candidate starts but doesn't finish within 24 hours
72-hour reminder — sent 72 hours after starting if still incomplete
Completion confirmation — sent after a candidate finishes their interview
For each email type, you can edit:
Email body — the main message content (up to 2,000 characters)
Sender name — the name that appears in the email signature
Sender title — the title that appears below the sender name
Reply-to email — where candidate replies go
If you leave the email body empty, Truffle uses its default template for that email type.
How to customize emails
Open the position you want to customize.
Click the Candidate emails card.
Click Edit emails.
Select the email type you want to edit (Invitation, 24h Reminder, 72h Reminder, or Completion).
Write your message in the email body field.
Add merge tags to personalize the content (see below).
Check the live preview on the right to see how your email will look.
Fill in your sender details at the bottom.
Click Save changes.
Merge tags
Merge tags insert candidate and position details automatically. Click Insert merge tag or type the tag directly.
Tag | What it inserts | Available in |
{candidate_first_name} | Candidate's first name | All emails |
{candidate_full_name} | Candidate's full name | All emails |
{company_name} | Your company name | All emails |
{position_title} | The position title | All emails |
{estimated_duration} | Estimated interview length | Invitation only |
{sender_name} | Your sender name | All emails |
{sender_title} | Your sender title | All emails |
Tips
Keep it short. Candidates skim emails. A few sentences with the key details (role, what to expect, how long it takes) is enough.
Use merge tags for personalization. {candidate_first_name} and {position_title} make templated emails feel personal.
Check the preview. The live preview shows exactly what candidates will receive, with sample data filled in.
One set per position. Email templates are configured per position, so you can tailor messaging for different roles.
What candidates see
All candidate emails now show your company name as the sender (in the "From" field) instead of "The Truffle Team." This applies to both customized and default emails.