Once a candidate completes their Truffle interview, their response enters our processing queue and is securely uploaded to your account.
In most cases, the interview will appear within 5–10 minutes. However, during periods of high activity, it may take a little longer for the completed interview to be processed and visible on your dashboard.
Why the delay?
We process candidate recordings in real time using AI and audio analysis. Occasionally, when many interviews are submitted at once, the system may need a few extra minutes to process each one.
What should I do if it’s been longer?
If it’s been more than 30 minutes and you still don’t see the completed interview:
Try refreshing your browser
Check the candidate’s status
Contact us via live chat
We’re here and happy to help!