1. Use a supported browser
We recommend:
Google Chrome (latest version)
Safari (latest version)
Avoid using Firefox or Edge, as they may not support some video recording features.
✅ Pro tip: If your browser is outdated, update it and try again.
2. Grant camera and microphone access
When you start the interview, your browser should prompt you to allow access. If you accidentally clicked “Block,” here’s how to fix it:
Chrome:
Click the lock icon next to the URL bar
Set both “Camera” and “Microphone” to Allow
Refresh the page
Safari:
Go to Safari > Settings for This Website
Set Camera and Microphone to Allow
Refresh the page
3. Check system permissions
Sometimes your computer’s settings override your browser.
On Mac:
Go to System Settings > Privacy & Security > Camera
Make sure your browser (e.g. Chrome or Safari) is toggled on
On Windows:
Go to Settings > Privacy > Camera
Ensure camera access is enabled for both the system and your browser
4. Restart your browser or device
Yes, it sounds simple — but it often works. Restart your browser first. If that doesn’t help, restart your computer and try again.
5. Try a different device
If you're still stuck, switch to another device (e.g. from a phone to a laptop). The interview works on mobile, but desktop is best for stability.
Still having trouble?
Reach out to us through the in-app chat on the Truffle site. We’re happy to help you get up and running!