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Personalize Truffle's AI for your position

Answer two questions about success criteria and team traits to improve candidate matching accuracy by 25%.

Updated today

In this article:

  • How personalization improves matching

  • Answer the success question

  • Answer the traits question

  • Use voice input

  • Review examples and avoid common mistakes

How personalization improves matching

When you personalize Truffle's AI, you teach the system what success looks like in your specific role and what traits help people thrive on your team. This information:

  • Improves candidate match scores by 25%.

  • Helps Truffle generate better interview questions.

  • Gives the AI context to evaluate video responses more accurately.

Personalization takes about five minutes and appears as an optional step when you activate your interview.

When to personalize your interview

You'll see the personalization option in the Review and activate step under Enhance your interview (optional).
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Click Add to start answering the questions.

Answer the success question

The first question asks: What should success look like for your new hire in their first 6 to 12 months? Share the results, milestones, or impact you'd love to see.

Write at least 50 words

More context gives the AI better matching power. Aim for 50 to 500 words. The character counter at the bottom of the field shows your progress.

Use bullets or numbered lists

Break your answer into individual targets so Truffle can parse each one. Format like this:

  • First milestone or outcome.

  • Second milestone or outcome.

  • Third milestone or outcome.

Include measurable outcomes

Focus on results, not just responsibilities. Include:

  • Volume or quality targets: Response time under 4 hours, CSAT ≥ 95%, close rate above 30%.

  • Project ownership or deliverables: Roll out new desktops, migrate CRM to Salesforce, launch customer onboarding program.

  • Change metrics: Reduce support backlog by 20%, increase upsell revenue, improve time to resolution.

  • Cross-functional contributions: Partner with Facilities on workplace projects, collaborate with Finance on budget planning.

Avoid vague language

  • Don't use buzzwords like "rockstar," "ninja," or "go-getter" without concrete outcomes. Truffle can't match candidates based on generic descriptors.

  • Don't copy your job description's responsibilities list. Focus on what changes or improves when someone succeeds.

  • Don't use internal acronyms unless you explain them. "Maintain 99% uptime on the HRIS" is clear. "Keep the HRIS green" is not.

Example for a Support Technician role

Good answer:

  • Resolve deskside tickets within SLA and reduce backlog by 15%.

  • Lead hardware lifecycle: manage rollout of new desktops and laptops, refresh aging equipment, maintain asset inventory accuracy.

  • Contribute to workplace projects across three office sites.

  • Become the go-to person for both onsite and remote support requests.

Weak answer:

  • Be a rockstar.

  • Handle IT support.

  • Work with other teams.

Answer the traits question

The second question asks: What traits or x-factors make someone thrive (or flop) on your team? Think habits, mindsets, or soft skills that matter even if they're hard to put on a résumé.

Write four to eight short bullets

Format each trait as: Trait name – short explanation.


Examples:

  • Hospitality mindset – this is a service role where internal clients matter.

  • Ownership mentality – fixes problems or escalates them, never says "not my job."

  • Comfort in industrial settings – some troubleshooting happens on the brewery floor.

Include both thrive signals and red flags

Describe what works and what doesn't. This sharpens the AI's filtering.

Examples:

  • Thrives: Self-starter who doesn't need daily check-ins.

  • Flops: Needs constant direction or gets overwhelmed by shifting priorities.

Reference real team norms

Talk about your actual work environment, not generic virtues.


​Good specifics:

  • Fast-paced environment with frequent context switching.

  • High autonomy with weekly async check-ins.

  • Noisy open office with frequent interruptions.

  • 25% travel to customer sites.

  • Reports to a hands-off manager who trusts you to escalate when needed.

Generic statements to avoid:

  • Team player.

  • Hard worker.

  • Good communicator.

Ask yourself these questions

  • What habits separate high performers from average ones? Do top performers proactively document their work? Do they ask clarifying questions before diving in?

  • What behaviors drive you nuts in this role? Waiting for permission? Avoiding conflict? Missing deadlines without communicating?

  • What environmental realities exist? Is it a loud warehouse? Do they work night shifts? Is there 24/7 on-call rotation?

  • What communication style works best? Does your manager prefer detailed updates or quick summaries? Do stakeholders need hand-holding or just results?

Example for a Support Technician role

Good answer:

  • Hospitality mindset – service role where internal clients matter.

  • Comfort in industrial settings – some troubleshooting on brewery floor.

  • Ownership mentality – fixes or escalates, never "not my job."

  • Tech athlete – knows core tools and picks up new platforms quickly (Zoom, Teams, iGEL, MDM).

  • Flops with rigid 9-to-5 expectations – occasional after-hours work during rollouts.

Weak answer:

  • Team player.

  • Hard worker.

  • Good with technology.

  • Positive attitude.

Use voice input

Prefer to talk through your answers? Click Switch to voice at the bottom of each text field.

Speak your answer out loud and Truffle will transcribe it. You can edit the text before saving.

Voice input works well when you want to brain-dump details and tidy them up later.

Common mistakes to avoid

  • Answer is too short. If you write less than 20 words, the AI can't distinguish your role from dozens of similar ones. Add more specific details.

  • Only generic culture statements. "Team player" and "hard worker" don't help matching. Include actual team norms and work environment details.

  • Copy-pasted job description. Your public job ad focuses on responsibilities, not success outcomes. Rewrite it to emphasize results and milestones.

  • Only thrive signals, no red flags. Including what doesn't work sharpens the AI's filtering. If rigid 9-to-5 expectations cause problems, say so.

  • Unexplained internal jargon. Spell out niche tools or acronyms that candidates wouldn't know. "HRIS" is fine. "The green board" is not.

Save your answers

Click Add or Save after completing both questions. Your personalization takes effect immediately.

You can edit your answers anytime by returning to the Review and activate step and expanding the Personalize Truffle's AI for your position section.

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